Refund and Returns Policy

The Parrots Exotic Store – Return & Refund Policy

At The Parrots Exotic Store, the health of our birds and the satisfaction of our customers—both domestic and international—remain our top priorities. This policy explains our procedures for returns, refunds, and exchanges for live birds, cages, toys, food, and accessories.

1. Live Birds – Health Guarantee & Placement Policy

We professionally hand-raise and carefully socialize every bird. Our team monitors their health thoroughly before placement.

Health Guarantee

  • All live birds come with a 7-day health guarantee from the date of pickup or delivery.

  • Customers must have the bird examined by a licensed avian veterinarian within 72 hours of receipt.

  • If the veterinarian documents a pre-existing health condition within the guarantee period, customers may qualify for a replacement bird, store credit, or refund at management’s discretion.

Live Bird Returns

  • Due to biosecurity, stress, and welfare concerns, we do not accept live bird returns after the 7-day guarantee period.

  • Birds cannot be returned for behavioral reasons, bonding issues, compatibility, or changes in personal circumstances.

  • Shipping fees (domestic or international) for live birds are non-refundable.

2. International Live Bird Shipments

We follow country-specific regulations, permits, customs inspections, and airline policies.

  • Customers must ensure that all import requirements are met before shipment.

  • The Parrots Exotic Store is not responsible for delays, quarantines, customs holds, or shipment denials caused by regulatory authorities.

  • Once a bird ships internationally, refunds only apply to documented pre-existing health conditions verified within the 7-day guarantee period.

3. Cages, Toys & Accessories (Domestic & International)

We accept returns on eligible products shipped domestically and internationally.

Return Eligibility

  • Customers may return items within 30 days of delivery if the product is unused, unopened, and in its original packaging.

  • All tags, manuals, and components must remain included.

  • Custom-made, special-order, or oversized items may have additional restrictions.

International Orders

  • Customers cover return shipping costs.

  • Customers pay any customs fees, duties, or taxes associated with returns.

  • Original international shipping costs are non-refundable.

Restocking Fees

  • A restocking fee of 10–15% may apply, depending on the product category and condition.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  1. Notify us within 48 hours of delivery.

  2. Provide clear photos of the item, packaging, and shipping label.

We will then:

  • Replace the item at no additional cost, or

  • Offer a refund or store credit, depending on availability.

This policy applies to both domestic and international orders.

5. Non-Returnable Items

For health, hygiene, and safety, we do not accept returns for:

  • Live birds outside the 7-day health guarantee

  • Opened or used food, supplements, or perishable items

  • Used toys, perches, or accessories

  • Custom or personalized products

  • Gift cards and services

6. Refund Processing

  • Approved refunds return to the original payment method within 7–14 business days after inspection.

  • Currency conversion fees, international transaction fees, or bank charges remain non-refundable.

  • Management may offer store credit as an alternative at their discretion.

7. Customer Support & Assistance

We strongly encourage customers—especially international buyers—to contact us before placing an order or initiating a return. Our team assists with:

  • Product selection, sizing, and compatibility

  • Shipping requirements and regulations

  • Questions about returns or refunds

Contact Us:
📧 [info@theparrotsexoticstore.com]
📞 [+1 (908) 657 8300]

By following these policies, we ensure the health of our birds, maintain customer satisfaction, and provide a safe, reliable parrot-buying experience.